► We provide community pet care education and enforcement of the Osceola County Animal Code and Florida Statutes throughout the 1,505 square miles of our jurisdiction.
► We respond to approximately 11,000 calls for service each year.
► You can view a copy of the most up to date animal code for all county jurisdictions using the links menu above.
Work hours
► Every day of the week
► 8:00am – 11:00pm
►After hours, emergency services only.
► If you need to request an Animal Services officer, please call 407-742-8000 extension 4.
► Response times are based on the severity of the incident. More serious public safety issues are always the top priority.
After hours
► 11:00pm – 8:00am
We have one Animal Services Officer for after hour emergency calls only. Residents should call 407-742-8000 extension 4 for an Animal Services Officer to be dispatched.
Emergency calls include:
- Aggressive dog at large
- Injured or sick animal
- Person bitten/attacked by an animal
- Law enforcement assistance
Officers will not respond to non-emergency calls after hours. This includes:
• dogs at large,
• nuisance complaints, and
• and other routine complaints.
► After hours call responses may at times be delayed so the most serious issues can be addressed first.
What we do
The following is a list of calls that Animal Services Officers routinely respond to:
► Injured or sick animal
► Cruelly treated or neglected animal
► Abandoned animal
► Nuisance animal
• excessive noise
• offensive odor
• dog running loose; at large
► Bite incidents
► Venomous snakes on outside property.
► Alligators four feet or less in length (outside of habitat). Larger alligators call the Florida Wildlife & Conservation Commission.
Roadside deceased animal removal
Osceola County
► Call 407-742-7500
All roadside deceased animals on county roads are picked up by the County Road & Bridge department. They can also pick up sick or injured animals.
City of Kissimmee
► Call 407-518-2506
Roadside animal corpses on the City of Kissimmee right of way are picked up by the city road department.
City of St Cloud
► Call 407-957-7357
Roadside animal corpses on the City of St Cloud right of way are picked up by the city road department.
Animal abuse and neglect
► Our Animal Control Officers are required to investigate complaints of animal neglect and cruelty.
► Often, education may be all that is needed to help the animal and owner get on the right track.
► Unfortunately, some cases are so extreme that a thorough investigation by our officers and law enforcement will begin, leading to prosecution so animals can be removed and kept from further suffering.
Animal bites
► Animal bite cases are mostly owned dogs biting people.
► Stray animals actually are a very small portion of reported animal bites in our County.
► In most cases, biting animals have to be brought to the shelter for a ten (10) day observation period. This is to protect the person bitten by making sure the animal was not able to transmit rabies.
► In serious bite situations, dogs may be classified as dangerous. This requires extensive investigation by the Animal Control Officer. These cases may take months to settle.
